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When will I get my order?
For shipping rates, please update the Checkout page with your address. Motiya INC. is not responsible for any customs duties or taxes incurred on international orders. All international shipments are subject to import fees, duties, and taxes as determined by the destination country's regulations. These charges are the responsibility of the recipient and must be paid upon delivery.
Please check with your country's import rules before placing an order. If you have any other questions related to shipping, feel free to contact us at motiya.inc@gmail.com
We ship from Toronto, Canada – therefore, shipment transit times may vary. We take approximately 1-3 business days to process all orders. Business days are Monday to Friday. All shipment transit times listed below are approximate.
Canada: 2-7 business days for packages to be delivered
USA: Up to 1-2 weeks for packages to be delivered
Please note: USA/International packages may get stuck at customs, resulting in additional delays beyond our control. This will affect the package’s delivery date. Please see your country’s postal service for more information on your order shipment status.
For more information, please see Shipping & Handling.
Is Motiya halal and/or Vegan ?
Yes. 100% halal, plant-based, vegan, no animal-derived ingredients. Halal-friendly.
How do I store the products?
Store all products in a cool/dry place away from the sunlight.
Shampoo and conditioner bars must be kept outside of the shower, shampoo and conditioner bars are water activated so it is necessary to keep them out of the shower after each use.
How to use Motiya products?
Are your products safe for pregnancy/breastfeeding ?
Most, if not all, of our products contain essential oils that may not be recommended during pregnancy and breastfeeding. However, the concentration of essential oils in our products is 0.5% to 1.0%. These dilutions typically don’t cause any concerns for safety. We recommend seeking advice from your doctor prior to using our products if you are pregnant or breastfeeding.
Shipping & Handling
Returns & Refunds
30-day return on unopened products. Email motiya.inc@gmail.com
How long does the hair oil and shampoo/conditioner bars last?
A little goes a long way with Motiya Products.
Hair Oils: 2 months (used 2-3 times/ week).
Shampoo Bar: 2 months (used 2-3 times/ week)
Conditioner Bar: 3 months (used 2-3 times / week).
Are your products color safe?
Yes, all Motiya products are color safe.
How long until I see results?
Less shedding in 4 weeks. Visible regrowth at 6-8 weeks. Full results at 3+ months.
