For shipping rates, please update the Checkout page with your address. Motiya INC. is not responsible for any customs duties or taxes incurred on international orders. All international shipments are subject to import fees, duties, and taxes as determined by the destination country's regulations. These charges are the responsibility of the recipient and must be paid upon delivery.

Please check with your country's import rules before placing an order. If you have any other questions related to shipping, feel free to contact us at motiya.inc@gmail.com

We ship from Toronto, Canada – therefore, shipment transit times may vary. We take approximately 1-3 business days to process all orders. Business days are Monday to Friday. All shipment transit times listed below are approximate.

Canada: 2-7 business days for packages to be delivered

USA: Up to 1-2 weeks for packages to be delivered

Please note: USA/International packages may get stuck at customs, resulting in additional delays beyond our control. This will affect the package’s delivery date. Please see your country’s postal service for more information on your order shipment status.

For more information, please see Shipping & Handling.

Order cancellation must be reported within 2 hours of placing your order (unless it has been shipped). Please email us at motiya.inc@gmail.com to cancel your order. Your e-mail request must include your order number in order for us to successfully process the cancellation. If you are emailing to cancel your order over the weekend, please give us until the next business
day to process your request. Please disregard shipping confirmation emails you may receive.

We don't accept cancellations due to discount codes not being applied to the order. Unfortunately, a discount code cannot be applied to an order once it has been processed.

Store all products in a cool/dry place away from the sunlight.

Shampoo and conditioner bars must be kept outside of the shower, shampoo and conditioner bars are water activated so it is necessary to keep them out of the shower after each use.

Please refer to the Moptiya Ritual for complete information on how to use our products.

Yes, Motiya products are cruelty free.

Please refer to our Shipping & Handling page

Please refer to our Return & Refunds page

What payment methods do you accept?

Yes, Motiya products are vegan.

Yes, all Motiya products are color safe.

Are your products safe for pregnancy/breastfeeding

Most, if not all, of our products contain essential oils that may not be recommended during pregnancy and breastfeeding. However, the concentration of essential oils in our products is 0.5%  to 1.0%. These dilutions typically don’t cause any concerns for safety. We recommend seeking advice from your doctor prior to using our products if you are pregnant or breastfeeding.